Online Return Policy EB is glad to accept returns of new, unworn merchandise with all tags attached within 14 days of receipt of purchase. Customers that had their items shipped to them will receive a full refund. Customers that picked up their items in-store will receive store credit. Returns are FREE and must be pre-authorized by email or phone prior to sending merchandise back. Once pre-authorized, customer must submit a Return Request via their online account, and will then receive a USPS return slip. Items must be returned in appropriate packaging (original if possible). Online orders returned within 14 days that included a free gift with purchase will get the full dollar amount of FREE GIFT deducted from the return total, unless customer returns the FREE GIFT. All sale items, 1/2 OFF Style Steals, jewelry, and intimates are final sale; no returns, exchanges or online credit will be given. All returns must be postmarked within 14 days of the receipt date.
Customers who choose in-store local pick-up will be refunded with store credit only, but in-store return/exchange applies. Orders must be picked up within 7 days of order. Find out our in-store policy here.
Refunds will be processed within 3 days after we receive the returned merchandise. You will be notified via email (the address listed on your account) once this transaction has taken place. EB accepts returns of unworn and unwashed merchandise in its original condition, with all tags attached and your proof of purchase. Packages received after 14 days will NOT be processed. We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements. Did you receive the wrong item? If so, we are very sorry for the inconvenience! Please notify us by phone or email and if the correct item is in stock, we will ship it to you once the incorrect item is received. We will also issue you a prepaid return address label for your return. If the item is no longer available, we will credit your original form of payment. Contact us: Please do not hesitate to contact us with any questions or concerns about our return & exchange policy. We are here to help! Phone 845-471-9632 Monday — Saturday 10am — 6pm EST Email firstname.lastname@example.org